Refund policy
At Vint Studios, we are committed to providing our customers with a high-quality shopping experience. This policy explains how returns, exchanges, and refunds are handled for all orders placed through vintstudios.com.
RETURN WINDOW
You may request a return within 30 calendar days of the delivery date of your order.
RETURN CONDITIONS
To be eligible for a return, the item must meet all of the following conditions:
The item must be unworn, unwashed, unused, and in the same condition in which it was received. The item must be returned in its original packaging. All original tags, protective materials, and accessories must remain attached and be returned with the item. The item must be free of odors, stains, pet hair, or any signs of use.
Returns that do not meet these conditions will not be accepted and the item will be returned to the customer at the customer's expense.
SIZE EXCHANGES
We understand that finding the right fit matters. If you selected the wrong size, you may request a size exchange within 30 calendar days of delivery, subject to product availability and the return conditions listed above.
For size exchanges, the customer is responsible for the return shipping cost. Vint Studios covers the cost of shipping the replacement item.
Detailed measurements for each product are available on the product page. We recommend reviewing the size guide before completing your purchase to avoid exchanges.
If the desired size is unavailable, you may choose between a full refund or store credit.
DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
If you receive an item that is defective, damaged in transit, or different from what you ordered, contact us within 7 calendar days of delivery. In these cases, Vint Studios covers all return shipping costs and you may choose between a replacement or a full refund.
Please include clear photos or a video showing the defect or the incorrect item received.
NON-RETURNABLE ITEMS
The following items are not eligible for return: items marked as final sale, gift cards, and items damaged through customer misuse or normal wear.
HOW TO REQUEST A RETURN
To request a return, contact us at companyvint@gmail.com with the following information:
Product name. Order number. Email address used to place the order. Reason for the return. Photos or a video clearly showing the defect, if the item is defective or incorrect.
Do not ship any item back before receiving written authorization and return instructions from our team. Unauthorized returns will not be processed.
Once your request is reviewed, we will respond within 2 business days with the return authorization and the applicable return address.
RETURN SHIPPING COSTS
For defective, damaged, or incorrect items, Vint Studios covers the return shipping cost. For size exchanges and all other returns, the customer is responsible for the return shipping cost. Original shipping charges are non-refundable unless the return results from an error on our part.
REFUNDS
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund within 5 business days.
Approved refunds are issued to the original payment method used for the purchase. Processing time varies by bank, card issuer, or payment provider and typically takes 5 to 10 business days to appear on your statement after we process the refund.
Refunds cannot be issued to a different person, account, or payment method from the one originally used to place the order.
CANCELLATIONS
Orders may be cancelled at no cost before they are shipped. Once an order has shipped, the return policy above applies.
CONTACT INFORMATION
Vint Studios LLC
8200 NW 41st Street, 2nd Floor
Doral, FL 33166
United States
Email: companyvint@gmail.com
We respond to all inquiries within 2 business days.