Política de frete

At Vint Studios, we are committed to processing and shipping your order as quickly and safely as possible. Please review this policy before placing your order.

WHERE WE SHIP FROM

Vint Studios products are designed and produced in Brazil and shipped internationally from our facility in Brazil to customers worldwide, including the United States.

We want you to know this before you buy, because it affects delivery times and may affect import charges, as explained below.

SHIPPING ADDRESS

Orders are shipped to the address provided by the customer at checkout. Please confirm that your full name, street address, apartment or unit number, city, state or province, ZIP or postal code, and country are entered correctly before completing your purchase.

Customers are responsible for the accuracy of the shipping information provided at checkout.

ORDER PROCESSING

Once your order is placed and payment is confirmed, we begin preparing it. Orders may undergo a brief verification review for security and fraud prevention purposes.

Order preparation includes product verification, picking, packing, and dispatch, and generally takes 1 to 3 business days.

Processing times may be longer during product launches, promotional periods, holidays, and periods of unusually high order volume. When that happens, we announce it on our website.

DELIVERY TIMES

Once dispatched, estimated transit times are as follows.

United States: 10 to 20 business days.
Europe: 10 to 20 business days.
Brazil: 3 to 8 business days.
Other destinations: 15 to 30 business days.

Total estimated time from order to delivery is the processing time plus the transit time above.

Delivery times are estimates, not guarantees. International shipments may be delayed by customs processing, carrier delays, weather, holidays, local delivery restrictions, and other circumstances outside our reasonable control.

TRACKING

Tracking information is sent to the email address provided at checkout once your order has been dispatched. Tracking data may take 3 to 5 business days to begin updating after dispatch, which is normal for international shipments and does not indicate a problem with your order.

If your tracking has not updated for more than 10 business days, contact us at companyvint@gmail.com and we will investigate with the carrier.

IMPORT DUTIES, TAXES, AND CUSTOMS

International orders are subject to customs procedures and import charges in the destination country.

Customers in the United States should be aware that, as of June 2026, the United States has suspended the de minimis exemption that previously allowed shipments valued under US$800 to enter free of duty. All shipments entering the United States are now subject to customs entry procedures and may incur import duties and processing fees, regardless of value.

Unless expressly stated at checkout, customs duties, import taxes, VAT, and brokerage or handling fees are not included in the product price or shipping cost and are the responsibility of the customer. These charges are determined by the customs authority of the destination country and are collected by the carrier, typically at or before delivery.

Vint Studios has no control over these charges and cannot predict their amount. We do not declare orders as gifts or understate their value on customs documentation.

If a package is refused at delivery because of unpaid import charges and is returned to us, the order will be refunded less the original shipping cost and any return shipping charges incurred.

DELIVERY ATTEMPTS

Depending on the destination and carrier, one or more delivery attempts may be made. If no one is available to receive the package, the carrier may leave it in a secure location, attempt delivery again, redirect it to a local pickup point, or return it to the sender.

We recommend monitoring your tracking information after dispatch.

If a package is returned to us because it was not collected, delivery was refused, or the carrier could not complete delivery, we will contact you. Reshipment requires payment of a new shipping fee.

INCORRECT OR INCOMPLETE ADDRESSES

If you notice an error in your shipping address, contact us at companyvint@gmail.com immediately. We will make every reasonable effort to correct it before dispatch, but changes cannot be guaranteed once an order has entered processing and are not possible after dispatch.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, we will refund the product value less the original shipping cost. Reshipment requires payment of a new shipping fee.

LOST OR MISSING PACKAGES

If tracking shows no movement for more than 20 business days, or shows delivery to an address you did not receive, contact us at companyvint@gmail.com.

We will open an investigation with the carrier. Carrier investigations typically take 7 to 15 business days. If the package is confirmed lost in transit, we will send a replacement at no cost or issue a full refund, at your choice.

Packages marked as delivered by the carrier but reported as not received must be reported within 7 calendar days of the delivery scan. We will investigate with the carrier, and resolution in these cases depends on the carrier's findings.

DAMAGED SHIPMENTS

If your order arrives damaged, contact us within 7 calendar days of delivery with photos of the item and the outer packaging. We will arrange a replacement or a full refund at no cost to you. Please keep the original packaging until the matter is resolved.

SHIPPING CARRIERS

We work with selected shipping and logistics partners to deliver orders internationally. The carrier used for your order may vary depending on destination, shipping method, and product availability.

CONTACT US

Vint Studios LLC
8200 NW 41st Street, 2nd Floor
Doral, FL 33166
United States

Email: companyvint@gmail.com

We respond to all shipping inquiries within 2 business days.